Terms & Conditions
Last updated: 31 October 2026
1. Who we are and what these terms cover
FastGen is an online template editor that newsrooms and other organizations use to create images for social media. It is provided by FastGen, Kaptanpaşa Mah., Halit Ziya Türkkan Sk. No:5, 34384 Şişli/İstanbul/Türkiye (“FastGen”, “we”, “us”, “our”).
These terms are a legal agreement between us and the organization that creates a FastGen account (“you”, “your”). They cover the FastGen website, the editor and every other part of the service we provide (together, the “Service”).
If you accept these terms for an organization, you confirm that you have authority to bind it. If you do not have that authority, or do not agree, do not use the Service.
FastGen is a professional tool offered to businesses and other organizations, not to consumers. If a law that applies to you nonetheless gives you rights that cannot be excluded by contract, nothing in these terms takes those rights away.
2. Words we use
- Organization: the business or body that holds the account, with its own templates, fonts and team.
- Users: the people you allow to use the Service under your organization, namely its owner, admins (creative directors) and editors.
- Your Content: everything you or your users put into the Service, including photographs, logos, text, templates, fonts, colours and settings.
- Plan: the subscription your organization chooses, with the price and monthly allowances shown on the Plans page or agreed with us in writing.
3. Accounts and security
- The person who signs up becomes the owner and first admin of the organization. Admins can invite, add, remove and disable users, change their roles and reset their passwords.
- Each account belongs to one person. Accounts must not be shared.
- Users must be at least 18 years old, or the age of majority where they live if that is higher, and must give accurate information.
- You are responsible for keeping passwords, passkeys, two-step codes and trusted devices secure, and for everything done through your users’ accounts. We recommend two-step sign-in or a passkey for every admin.
- Tell us at once, at hi@fastgenplus.com, if you believe an account has been used without permission.
- You are responsible for your users’ compliance with these terms as if their actions were your own.
4. Free trial
A new organization receives a free trial of 14 days, with no payment details required. The trial lets you evaluate the Service and may include lower allowances than paid plans. When it ends, continued access to the editor and your library requires a paid plan. Nothing you created is deleted when a trial ends (see section 16). We may change or withdraw the trial offer for new sign-ups at any time. Each organization may have one trial.
5. Plans, fees and payment
- Prices, billing periods and allowances are shown on the Plans page, or agreed with you in writing. Fees are payable in advance for each billing period.
- Unless stated otherwise, prices exclude taxes such as VAT, which are added where the law requires. You are responsible for the taxes that apply to your purchase, other than taxes on our income.
- Invoices are issued to the billing details your owner provides. Keep them accurate and up to date.
- If a payment is late, we may suspend access after telling you and giving you at least 7 days to pay. A late payment does not cause Your Content to be deleted.
- We may change prices or allowances. We will give you at least 30 days’ notice, and the change takes effect from your next billing period. If you do not accept it, you may cancel before it takes effect.
- Fees are not refundable, except for yearly plans cancelled within 14 days of payment (section 16), where these terms say otherwise, or where the law requires.
- Payments may be handled by a third-party payment provider under its own terms. We do not store full card numbers.
6. Allowances and fair use
- Each plan includes monthly allowances, which reset at the start of each calendar month. Unused allowances do not carry over.
- When your posters for the month are used up, exporting stops until the allowance resets or your plan changes. Saving templates keeps working, so nothing in progress is lost. AI edits stop when their allowance is used up, because each one has a real cost to us.
- We may apply reasonable technical limits, for example on the number of attempts, uploads or requests in a period, to protect the Service and our other customers.
7. Your Content
You own Your Content. We claim no ownership of it.
You grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, process, transmit and display Your Content only as needed to provide the Service to you: to save it, back it up, show it to your own users, draw your posters and, only when a user chooses an AI feature, send the relevant photograph or description to an AI provider for processing (section 9). This licence ends when Your Content has been deleted from the Service and from our backups.
We will not show Your Content to any other organization, use it to promote FastGen without your permission, sell it, or use it to train any artificial intelligence model.
You are responsible for Your Content and for everything you publish using the Service. You confirm that you hold every right, licence and permission it needs, including copyright in photographs and logos and the consent of any identifiable person where the law requires it, and that it is lawful to publish. FastGen does not review Your Content and does not decide what you publish.
If we receive a credible notice that content in the Service is unlawful or infringes someone’s rights, we may remove or disable it, and we will tell you when we do unless the law prevents us.
8. Fonts and other licensed material
A font is software, and it is licensed, not sold. A licence to install a font on a designer’s computer usually does not permit uploading it to an online service, where it is stored on servers and delivered to other people’s browsers. That normally requires a separate web, server or application licence from the foundry.
By uploading a font, you confirm that:
- your licence permits this use, namely storing the font on our servers and delivering it to the browsers of your organization’s users, and covers every user who will use it; and
- you will remove the font from FastGen if your licence ends or no longer covers this use.
Uploaded fonts are kept for your organization alone. No other organization can see, list or download them, and we do not redistribute them. We may remove a font if a rights holder credibly tells us it was uploaded without a proper licence, or if the file is corrupt or harmful, and we will tell you when we do.
Typefaces that FastGen itself offers, such as those from Google Fonts and Fontshare, are provided under their own licences, which you must follow.
9. AI features
Some features use a third-party AI provider: to extend a photograph beyond its edges, to remove part of it, to enlarge and sharpen it, or to make a new image from a written description. When a user chooses one:
- The photograph or description is sent to the provider for processing and leaves our servers. Think carefully before using AI on exclusive, embargoed or sensitive material.
- When a photograph is extended, the AI is instructed to paint only the empty space around it, and the original is placed back on top of the result. Even so, anything an AI feature adds or makes is created by a machine and does not show anything that actually happened: an extended area, whatever fills a removed part, detail added when a photograph is enlarged, or a whole new image.
- A person must review every result before it is published. Do not publish an AI result where it could mislead readers, and follow your own editorial standards on generated imagery, including any labelling they require.
- AI output can be inaccurate or unexpected, and we do not guarantee any particular result. AI features may be limited, paused or withdrawn, for example when an allowance is used up or a provider is unavailable.
10. Acceptable use
You must not, and must not allow anyone else to:
- use the Service to create or share anything that is unlawful, defamatory, fraudulent or hateful, that incites violence, or that infringes anyone’s rights;
- impersonate another person or organization, or create content intended to deceive readers about real events;
- upload malware, or anything designed to damage, disrupt or gain unauthorised access to any system;
- try to access another organization’s data, probe or test the security of the Service without our written permission, or get around any permission, limit or security measure;
- copy, scrape, reverse-engineer or decompile the Service, except where the law expressly allows it despite this restriction;
- resell, sublicense or provide the Service to anyone outside your organization, or use it to build a competing product; or
- use automated means to consume the Service, or its paid features, beyond ordinary use by people.
11. Our rights in FastGen
The Service, including its software, its design and the FastGen name and logo, belongs to us and our licensors and is protected by intellectual property laws. While your organization has access, we grant you a limited, non-exclusive, non-transferable right for your users to use the Service for your organization’s own purposes, in line with these terms. No other right is granted.
If you send us ideas or feedback, we may use them freely and without any obligation to you.
12. Privacy and data protection
How we handle personal data is explained in our Privacy Policy.
Your Content may contain personal data, for example people shown in photographs or named in headlines. For that data, you decide how and why it is used, and we process it on your behalf and on your instructions, only to provide the Service. You are responsible for having a lawful basis for it. We will keep it confidential and secure, make sure anyone who handles it for us is bound to do the same, help you respond to requests from the people it concerns, and tell you without undue delay if we become aware of a breach affecting it. If your organization needs a separate data processing agreement, ask us at hi@fastgenplus.com.
13. Confidentiality
Each of us will keep the other’s non-public information confidential and use it only for the purposes of this agreement. Your unpublished content is your confidential information. This does not apply to information that is or becomes public through no fault of the recipient, that the recipient already had or developed independently, or that the law requires to be disclosed, in which case the recipient will, where allowed, tell the other first.
14. Availability, support and changes to the Service
We use reasonable efforts to keep the Service available and secure, but it may be interrupted by maintenance, faults, or failures of the internet or of services we rely on. Unless we agree otherwise in writing, we do not commit to any particular level of availability.
We continually improve the Service and may change, add or remove features. If a change would materially reduce the core features of a plan you have paid for, we will tell you in advance, and you may cancel and receive a refund of fees prepaid for the rest of that period.
Keep your own copies of anything you cannot afford to lose. Posters you export are saved on your own device.
15. Suspension
We may suspend access for your organization, or for a single user, if we reasonably believe it is necessary to protect the Service, our other customers or anyone else, for example because of a security threat or unlawful use, or if you seriously breach these terms or fail to pay after notice. Where possible we will warn you first. We will tell you why, and restore access once the reason has been resolved.
16. Cancellation, termination and your data
- You may stop using the Service at any time. To cancel a paid plan, contact us. Cancellation takes effect at the end of the current billing period: the month for a monthly plan, the year for a yearly plan. The plan is not renewed after it.
- Yearly plans: 14 days to change your mind. If you cancel a yearly plan within 14 days of a yearly payment, whether for the first year or a renewal, we will refund that payment in full, and the plan ends when we do. After those 14 days, a yearly payment is not refundable.
- Apart from that, fees already paid are not refunded, except where these terms say otherwise or the law requires.
- We may end this agreement if you materially breach it and do not remedy the breach within 14 days of our notice, or immediately for a serious or repeated breach. We may also end it for any reason with at least 30 days’ notice, in which case we will refund fees prepaid for the period after it ends.
- When a trial or plan ends without renewal, your organization’s data is kept so you can come back to it. Your owner may ask us at any time to delete it, or to provide a copy of your organization’s templates and data in a usable format.
- When this agreement ends, we will keep your data for 30 days so you can ask for a copy, and then delete it, except where the law requires us to keep something longer, such as invoices. Deleted data disappears from our rolling backups within a further 7 days.
- Sections 7, 10 to 13 and 17 to 23 continue to apply after this agreement ends.
17. Disclaimers
Except as these terms expressly state, the Service is provided “as is” and “as available”. To the fullest extent the law allows, we give no other warranties or promises, express or implied, including of merchantability, fitness for a particular purpose, non-infringement, or that the Service will be uninterrupted or error-free. We are not responsible for services we do not control, such as your internet connection, social media platforms, or the third-party providers described in our Privacy Policy.
18. Limitation of liability
To the fullest extent the law allows:
- neither of us is liable to the other for any indirect or consequential loss, or for any loss of profit, revenue, business, goodwill or reputation, or for any loss of data beyond our obligation to restore it from our most recent backup;
- each party’s total liability arising out of or in connection with these terms, in any twelve-month period, is limited to the greater of the fees you paid us for the Service in the twelve months before the event giving rise to the claim and 100 US dollars; and
- we are not liable for anything you publish using the Service, or for the consequences of publishing it.
These limits do not apply to your obligation to pay fees, to your responsibilities under section 19, or to liability for fraud, for death or personal injury caused by negligence, or to any other liability that cannot be limited or excluded by law.
19. Claims about Your Content
You will defend us against any claim brought by a third party arising from Your Content (including fonts you upload), from anything you publish using the Service, or from a breach of section 10 by you or your users, and you will pay any resulting damages, costs and reasonable legal fees. We will tell you about such a claim promptly, let you control its defence, and cooperate reasonably at your expense. You will not settle a claim in a way that admits fault on our behalf without our consent.
If someone claims that the Service itself infringes their intellectual property rights, we may modify it so that it no longer infringes, obtain the rights needed for you to keep using it, or, if neither is reasonably possible, end your access and refund fees prepaid for the remaining period.
20. Changes to these terms
We may update these terms, for example to reflect new features or legal requirements. For a material change, we will give at least 30 days’ notice by email to your organization’s owner or in the Service before it takes effect. If you do not agree, you may cancel before the change takes effect and receive a refund of fees prepaid for the period after that date. Continuing to use the Service after a change takes effect means you accept it. The date at the top of this page shows when these terms last changed.
21. Notices
We may send notices to the email address of your organization’s owner or admins, or display them in the Service. You may send notices to us at hi@fastgenplus.com. A notice sent by email is treated as received on the next working day after it is sent.
22. General
- Entire agreement. These terms, our Privacy Policy and the documents they refer to form the entire agreement between us about the Service. If we sign a separate written agreement with you, it prevails where it differs.
- Assignment. You may not transfer this agreement without our written consent. We may transfer it to anyone who acquires our business or the Service, and will tell you if we do.
- Events beyond control. Neither of us is responsible for delay or failure caused by events beyond our reasonable control, such as natural disasters, war, government action, or failures of power supplies or networks. This does not excuse payment obligations.
- Severability. If any part of these terms is found unenforceable, the rest remains in force, and that part applies to the fullest extent allowed.
- No waiver. A failure or delay in enforcing a right is not a waiver of it.
- No third-party rights. Only you and we may enforce these terms.
- Relationship. We are independent contractors. Nothing in these terms creates a partnership, employment or agency.
- Language. These terms are written in English. If we provide a translation, the English version prevails in case of any difference.
23. Governing law and disputes
These terms, and any dispute or claim arising from them, are governed by the laws of Türkiye. The courts of Istanbul, Türkiye have exclusive jurisdiction, except that either of us may seek urgent interim relief in any court that has jurisdiction. Before starting proceedings, each of us will try in good faith to resolve the dispute through discussion for at least 30 days.
24. Contact
Questions about these terms: hi@fastgenplus.com.